Research Center for Arts & Culture
The Actors Fund

Performing Arts Legacy Project

An online platform to document and represent the careers of older performing arts professionals

Troubleshooting Basics

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  4. Troubleshooting Basics

If you encounter a technical issue on the PAL site that you’re unable to resolve on your own, please send us a help request that includes the following:

  1.  The page where you encountered the issue (URL/web address)
  2.  One or more screenshots (here’s how to take a screenshot)
  3.  A brief description of what you were trying to do when the error occurred

In many cases, though, the following suggestions may help you to resolve (hopefully infrequent) challenges.

How do I “undo” something?

Until you save or update the post or page (or grid entry) you’re working on, the changes are not recorded. So if you make a mistake, such as accidentally deleting something, just refresh your browser and you will revert to the most recently saved version. What a relief!

I don’t see the edits I just made …?

The PAL network has caching software that is engineered to make the site much faster — but sometimes, because it stores and compresses content to serve it more efficiently, new edits or additions may only appear after a short lag. If you make an edit and then don’t see it reflected right away on your live site, please try refreshing your browser or opening a new “private” or “incognito” browser window — these disable caching and load the freshest version of the content.

I see content repeated on a page or post

On occasion, editing with the front end editing tools can cause a glitch that repeats content, such as the page or post title, edit button, or content. If this occurs, please feel free to send us a help request so we can investigate. If you’d like to try to resolve the issue on your own, edit the same page or post from the back end (dashboard) and toggle from the “visual” tab to “text” — this will allow you to see the underlying html code. Here, you can delete any redundant or extraneous content.

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